Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

FOODBANK and Covid-19

Call us on 0785 686 4251

Our first priority is that we all continue to be safe.

  • We would ideally call you back to go through your needs and prepare your food parcel  so it can be picked up quickly with minimal to zero contact
  • Please call the number below and leave a clear, slow message, with your name and number and we will call you back, take your details and discuss your circumstances to determine what you need
  • If you genuinely cannot leave your home to pick-up, we will deliver to you, We’ll ring or knock then step back to maintain distance
  • Signposting, support, and advice can be offered over the phone.

Call us on 0785 686 4251

Please speak slowly and clearly. 

We area charity NOT a government agency.

Ideally, we need you to get a foodbank voucher. Either red paper or E-voucher – E-vouchers can be issued over the phone
In order to provide the most appropriate help for the circumstances of your situation, we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. This can be in the form of a red paper voucher or a digital e-voucher code.

The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include:
Citizens Advice (see below),
Housing support officers,
Children’s centres,
Health visitors,
Social services
and some local charities.

1. Get in touch with us.
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit or call the referral agency.
They will discuss your situation and supply you with a foodbank voucher where appropriate.
We work on a red voucher or e-Voucher referral agency basis. e-Vouchers are available electronically. A voucher can be exchanged for 3 days’ worth of food.

So, if you find yourself in a crisis and cannot afford food please contact a local agency. These include the following:
• Your GP surgery
• Your local primary or secondary school, if appropriate,
• EG CAP Debt help – freephone 0800 328 0006 www.capdebthelp.org
• A local church,
• A Children and Family Centre – at Blackwell Primary school or East Grinstead Library,
• Citizens Advice – East Grinstead, www.advicewestsussex.org.uk/contact-us/
• Age UK East Grinstead,
• Queen Victoria hospital –Adult rehabilitation Unit
• East Surrey Hospital – local care team
• Crawley Hospital – East Grinstead Proactive Care Team
• Royal British Legion
• Southdown Housing Association
• Family Mosaic, East Grinstead
• Mid-Sussex DC – Housing Needs team
• Tandridge DC – Housing Team

The changes in the way we operate are as follows:

  • We would ideally call you back to go through your needs and prepare your food parcel so it can be picked up quickly with minimal to zero contact
  • Please call the number below and leave a clear, slow message, with your name and number and we will call you back, take your details and discuss your circumstances to determine what you need
  • If you genuinely cannot leave your home to pick-up, we will deliver to you, We’ll ring or knock then step back to maintain distance
  • Signposting, support, and advice can be offered over the phone or if you can come in we can socially distance and discuss your needs.

Call us on 0785 686 4251

Please speak slowly and clearly. 

Unfortunately, we haven’t been able to get back to some people because we can’t hear your details clearly.
If we haven’t got back to you after 24 hours please try again – you can also text us.

Please be aware that when we call back the number will be withheld so the call will come up as Unknown Caller – we ask that you be aware of this if you have a problem with this let us know and we can call you back on the foodbank line. We may text your number to let you know it is us.

Alternatively, you can contact us by e-mail at

[email protected]
Please Note: The Foodbank is for those in a genuine food crisis.

Our hours of operation will broadly remain the same as usual.

We are having to make these changes to our service due to the effect of government regulations regarding self-isolation, social distancing & hygiene practices.

Thank you for your understanding

Citizens Advice National Helpline or web site

  • Information & advice on our website: East Grinstead Citizens Advice
  • General advice will be given via our Adviceline which people can reach by calling 0344 477 1171. This is open Monday to Friday from 10am to 4pm.
  • General advice can be given via email: [email protected] or [email protected]. Please remember to include a postcode and contact number.
    The email addresses are monitored weekdays.
  • People can webchat online to an adviser by visiting our website at www.advicewestsussex.org.uk/contact-us/
  • Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

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