Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

FOODBANK and Covid-19

Our first priority is that we all continue to be safe.

The most important step is to get a foodbank voucher. Either red paper or E-voucher
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. This can be in the form of a red paper voucher or a digital e-voucher code.

The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Get in touch with us.
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit to the referral agency.
They will discuss your situation and supply you with a foodbank voucher where appropriate.
We work on a red voucher or e-voucher referral agency basis. A voucher can be exchanged for 3 days’ worth of food.

So if you find yourself in a crisis and cannot afford food please contact a local agency. These include the following:
• Your GP surgery
• Your local primary or secondary school, if appropriate,
• A local church,
• A Children and Family Centre – at Blackwell Primary school or East Grinstead Library,
• Citizens Advice – East Grinstead,
• Age UK East Grinstead,
• Queen Victoria hospital –Adult rehabilitation Unit
• East Surrey Hospital – local care team
• Crawley Hospital – East Grinstead Proactive Care Team
• Royal British Legion
• Southdown Housing Association
• Family Mosaic, East Grinstead
• Mid-Sussex DC – Housing Needs team
• Tandridge DC – Housing Team
3. Bring  your foodbank voucher to your nearest foodbank centre.
You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.
The changes in the way we operate are as follows:

  • We will be providing pre-packed food parcels that can be picked up quickly with minimal to zero contact
  • Please call the number below and leave a clear slow message, with your name and number and we will call you back, take your details and discuss your circumstances to determine what you need
  • If you genuinely cannot leave your home to pick-up, we will deliver to you, We’ll ring or knock then step back to maintain distance
  • Apologies, but signposting, support and advice, will not be offered at this time

Call us on 0785 686 4251

Please speak slowly and clearly. 

Unfortunately, we haven’t been able to get back to some people because we can’t hear your details clearly.
If we haven’t got back to you after 24 hours please try again – you can also text us.

Please be aware that when we call back the number will be withheld so the call will come up as Unknown Caller – we ask that you be aware of this if you have a problem with this let us know and we can call you back on the foodbank line.

Alternatively, you can contact us by e-mail at

[email protected]
Please Note: The Foodbank is for those in a genuine food crisis.

Our hours of operation will remain the same as usual with some changes over Easter.

We are having to make these changes to our service due to the effect of government regulations regarding self-isolation, social distancing & hygiene practices.

Government Food Parcels

Thanks to all the kind people who have donated their government food parcels to us at the Foodbank. We have been Inundated with hundreds of them. Many of you have told us you never wanted them so please find below how to cancel them and save waste. If you have anymore please feel free to donate to a neighbour or friend in need.

If you want to cancel, do one of the following:
  • refuse the parcel when it is delivered, this will then cancel it and remove you from the government distribution list
  • go to GOV.UK where you registered as shielded, go to the question ‘Do you have a way of getting essential supplies delivered at the moment?’. You previously answered no to this question, please now reply as yes. You will then be removed from the government distribution list
  • call 0800 028 8327 and make sure you have your NHS number (this will be on the top of your NHS letter). This is an automated phoneline and you will need to follow the instructions. You will be asked the question ‘Do you have a way of getting essential supplies delivered at the moment?’. You previously answered no to this question, please now reply as yes. You will then be removed from the government distribution list

Thank you for your understanding

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