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FAQs
Here are answers to frequently asked questions:
How does my organisation make a referral to the Food Bank?
Our Food Bank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our Food Bank by issuing them with a Food Bank voucher. If you think that your organisation could help people by referring them to our Food Bank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest Food Bank centre?
Please go to the locations page to find the address and opening times of each of our Food Bank centres. Please note you must have a food bank voucher to receive help from the Food Bank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some Food Banks also provide fresh produce if they are able to.
Can the parcel be adapted to special dietary requirements?
Our Food Bank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our Food Bank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our Food Bank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the Food Bank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the Food Bank centre?
Our Food Bank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell. Please discuss this with the agency that refers you and get in touch with the Food Bank directly to discuss this.
How do I make a complaint?
If you are unhappy with any aspect of our service please write to us at:
East Grinstead Food Bank
The Jubilee Community Centre
Charlwoods Road
East Grinstead
RH19 2HL
Our Complaints Procedure is downloadable here:
EG Food Bank Complaints Procedure